HOTEL INDUSTRY

RESPONSIBLE TO: General Manager,

RESPONSIBLE for: All asst. managers and the staff working in the front office department,

JOB SPECIFICATION: Three years degree or diploma in hotel management, or a graduate with an MBA degree,

At least 7 years of experience as an asst. manager in the front office department in a large hotel,

Having a pleasing personality with good command over English language, knowledge of a foreign language preferred.

Duties:

RESPONSIBLE TO: front office manager,

RESPONSIBLE FOR: Reservation department

JOB SPECIFICATION: Three years degree or diploma in hotel management, or a

Graduate with an MBA degree,

At least 5 years of experience as a front office supervisor in the front office department in a leading hotel,

Having a pleasing personality with good command over English language, knowledge of a foreign language preferred.

Duties:

RESPONSIBLE TO: Reservation manager

RESPONSIBLE FOR: Trainees

JOB SPECIFICATION: three-year degree or diploma in hotel management with at least 3years as a receptionist in a leading hotel,

Having a pleasing personality with good command over English language, knowledge of a foreign language preferred.

Duties:

1)  Courteously and promptly handle all reservations on phone, by mail, telex, fax, E- mail, and book the rooms in advance.

RESPONSIBLE TO: asst. manager front office,

RESPONSIBLE FOR: front office asst.

JOB SPECIFICATION: three years degree or diploma in hotel management with at least 5 years as a front office asst. in a leading hotel

Having a pleasing personality with good command over English language, knowledge of a foreign language prefer

Duties:

1. Checks statistical data on days proceedings as regards to room revenue and reports,

2. Prepares budgets/three monthly outlook report,

3.  Prepares monthly statistic with regards to:

a)Complimentary rooms,

RESPONSIBLE TO: front office asst.

RESPONSIBLE FOR: Information Asst.

JOB SPECIFICATION: three years degree or diploma in hotel management or postgraduate in accommodation operation or 1-? years in reception and bookkeeping

Having a pleasing personality with good command over English language, knowledge of a foreign language preferred.

Duties:

RESPONSIBLE TO: receptionist

RESPONSIBLE FOR: none

JOB SPECIFICATION: 12 th pass with a craft course in reception and book keeping experience required at the time of entry is nil, one month departmental training, typing speed 40 w.p.m., having a good command of local language, English , knowledge of foreign language preferred physically strong to stand for long hours willingness of help and assist guest at all times,

Duties:

1)  Concierge can be called as a ‘ man- about- town' or ‘ mister- know- it- all', usually resourceful and knowledgeable about hotel and the surrounding,

2)Should be equipped with the brochures, travel facilities information, sight seeing, shopping, and other such things for providing assistance to the guest,

3)He/she is required to make airlines booking, taxi booking and planning of itineraries for guest

4)Serves as guests liaison with hotel and non hotel services,

5)Provides personal approach to guest services,

6) Distributes room keys to registered guests in the hotel,

7)  Answer incoming calls for guests and report all messages,

8)  Handle all guest mails, information, parcels, telegrams as per the laid down procedures,

9)  Answer enquiries on house facilities and places of tourist interest,

10)  Keeps information aids such as time table, road map, hotel guide etc.,

11)  Help in paging a guest,                                                                                     

12)  Maintains a log for guest as well as staff information,

13)  Maintains guest rack alphabetically,

14)  Sell hotel facilities through trained salesmanship,

15)  Report keys not retrieved or lost to the lobby manager and to the front office manager,