BELL CAPTAIN

, Friday 10 November 2017 November 10, 2017

Image result for BELL CAPTAINRESPONSIBLE TO: lobby manager,
RESPONSIBLE FOR:bellboys, pageboy, doorman,
JOB SPECIFICATION: 12 th pass with at least five years as a bell captain, having a good command over English language, knowledge of foreign language preferred, socially confident, presentable and well groomed as the job has constant guest contact, must be a team person to lead and motivate his staff to get the best out of them, physically strong to stand for long hours, willingness to be of help and assistance to guest all the times.
Duties:
  1. Control and supervise the lobby staff,
  2. Supervise the movement of bell boys with the help of bell captain control sheet,
  3. Train the bell boys to maximize the departmental efficiency,
  4. Ensure smooth coordination between lobby and front office to facilitate smooth check in and check out,
  5.  Control the sale of postage stamp and postage stationery to guest,
  6. Maintain record of all guest with scanty baggage and inform lobby manager about them,
  7. Responsible for “left luggage” room,
  8. Check for the safety and security in the lobby,
  9. Ensure that all procedures regarding arrivals & departures are strictly followed by his staff,
  10. Co-ordinates closely with tour leader regarding group baggage handling,
  11. Attend to guest complaint in the absence of lobby manager to ensure prompt action,
  12. Ensure delivery of morning newspaper to the guest room as well as to the executive offices,
  13. Supervise and take daily briefing of the staff,
  14. Organize and supervise check in and check out baggage formalities of guest, groups and crew,
  15. Keep the lobby area clean all the time,

Co-ordinates with:
a)  FRONT OFFICE: to execute efficiently the arrivals and departure formalities,
b)  TELEPHONE: to arrange for wake calls especially for airline crew members and groups,
c)  SECURITY: to help protect hotel property and image from undesirable persons,
d)  FRONT OFFICE CASHIER: for receiving clearance to remove baggage out of the hotel as a consequence of guest paying their bills,
e)  HOUSEKEEPING: for cleanliness and uniforms,

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