HOTEL INDUSTRY

RESPONSIBLE TO: Lobby Manager

RESPONSIBLE FOR: None

JOB SPECIFICATION: Graduate, or degree in hotel management or in public relation, must have a pleasing personality. Fluent in English, knowledge of foreign lang. preferred

Duties:

& then escort them to their assigned room, where a guest can be registered.

2)co-ordinates with all the departments in the hotel to ensure speedy and timely service to each guest.

3)maintain good guest contact and ensure guest satisfaction as far as hotel services are concerned

4)maintains guest history card for all the guest in the hotel.

5) Also assists in complaint handling