HOTEL INDUSTRY

RESPONSIBLE TO: receptionist

RESPONSIBLE FOR: none

JOB SPECIFICATION: 12 th pass with a craft course in reception and book keeping experience required at the time of entry is nil, one month departmental training, typing speed 40 w.p.m., having a good command of local language, English , knowledge of foreign language preferred physically strong to stand for long hours willingness of help and assist guest at all times,

Duties:

1)  Concierge can be called as a ‘ man- about- town' or ‘ mister- know- it- all', usually resourceful and knowledgeable about hotel and the surrounding,

2)Should be equipped with the brochures, travel facilities information, sight seeing, shopping, and other such things for providing assistance to the guest,

3)He/she is required to make airlines booking, taxi booking and planning of itineraries for guest

4)Serves as guests liaison with hotel and non hotel services,

5)Provides personal approach to guest services,

6) Distributes room keys to registered guests in the hotel,

7)  Answer incoming calls for guests and report all messages,

8)  Handle all guest mails, information, parcels, telegrams as per the laid down procedures,

9)  Answer enquiries on house facilities and places of tourist interest,

10)  Keeps information aids such as time table, road map, hotel guide etc.,

11)  Help in paging a guest,                                                                                     

12)  Maintains a log for guest as well as staff information,

13)  Maintains guest rack alphabetically,

14)  Sell hotel facilities through trained salesmanship,

15)  Report keys not retrieved or lost to the lobby manager and to the front office manager,