 RESPONSIBLE TO:
front office asst.
RESPONSIBLE FOR: Information
Asst.
JOB SPECIFICATION: three
years degree or diploma in hotel management or postgraduate in accommodation
operation or 1-? years in reception and bookkeeping
Having a pleasing personality with good
command over English language, knowledge of a foreign language preferred.
Duties:
- The receptionists primary duty is
to receive and welcome the guest, enquire his requirements and room him,
- Registering the guest,
- Allocate the room to a guest,
- Room the guest by handing over
the room key to the bell boy who will accompany the guest,
- Be informed on daily room status,
room report, occupancy statistics,
- Have detailed information
regarding arrivals, their room requirements and expected departures for
the day,
- Check VIP reservations and issue
a VIP amenity voucher and also for any special request,
- Prepares all records connected
with pre-registration for VIP, invalid and old people,
- Handle group/ crew as well as FIT
(free individual traveler)registrations as per the laid down procedures,
- Constantly updates room/
information rack,
- Type out arrival slips after
registering guest and slot in proper room rack,
- Open out guest folio without
delay and transmit it to front office cashier,
- Maintains room rates absolutely
current and up-to-date,
- Prepares room discrepancy report
and ensures a double check with the help of a bell boy,
- Work closely with information
assistants,
- Give all departure room to
housekeeping promptly,
- Take all clean rooms promptly
from the housekeeping,
- Sell higher priced rooms and
other hotel facilities through trained salesmanship,
- Handle scanty baggage guest,
- Must know room history such as
location, theme, and view from each room,
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The " Front Office Department " is the major department in a hotel which is situated at the front part of the hotel and it's ...
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