TELEPHONE OPERATOR

, Friday 10 November 2017 November 10, 2017

Image result for TELEPHONE OPERATORRESPONSIBLE TO: telephone supervisor
RESPONSIBLE FOR: none
JOB SPECIFICATION: Graduate with certificate in telex operator from P&T dept. with atleast 1 year experience in a small hotel. Must have 40 w.p.m. typing speed without mistake. Fluent in English.
Duties:
  1. Extend a warm and courteous telephone service to guest/management and employees of the hotel,
  2. Handle wake up call and ensure prompt and timely service followed by reminder wake call service,
  3. Be familiar with all operational procedures within the department,
  4. Ensure proper use/care, upkeep and maintenance of equipment installed,
  5. Keep the guest information rack, VIP, group, crew list updated at all times,
  6. Responsible for proper and accurate accounting of trunk calls made by hotel officials/guests and promptly transmit telephone vouchers to front office cashier in case of a guest,
  7. Use proper and distinct pronunciation in order to make one selves audible and easily understood. Be expressive than impressive,
  8. Maintain speed and accuracy when connecting all incoming and outgoing calls,
  9. Avoid interruptions,
  10. Brief the next shift operator regarding all pending works to be done,
  11. Avoid transferring calls too many times,

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