 RESPONSIBLE TO: Front Office
Manager
RESPONSIBLE FOR:
GRE, BELL DESK
JOB SPECIFICATION: 3-year
Degree/ diploma in hotel management graduate with at least 7 years of
experience as a Front Office Supervisor or 10 year as a Bell Captain in a
large hotel. Must have a pleasing personality, fluent in English, knowledge
of foreign language preference.
Duties:
- Prepares the duty chart for the
staff working under him,
- Co- ordinates with various
department for effective guest handling,
- Co-ordinates with front office
(reception& information) to facilitate rooming and departure of
guest and front office cash (to allow credits),
- Takes constant round at night of
all operation areas to ensure smooth functioning during his shift,
- Passes credit bills in the
absences of front office/ asst. front office manager,
- Trains all staff under him,
- Co-ordinates with security and
ensures that no unwanted happening takes place in the hotel,
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