RESPONSIBLE TO: front office
manager,
RESPONSIBLE FOR: Reservation
department
JOB SPECIFICATION: Three
years degree or diploma in hotel management, or a
Graduate with an MBA degree,
At least 5 years of experience as a front
office supervisor in the front office department in a leading hotel,
Having a pleasing personality with good
command over English language, knowledge of a foreign language preferred.
- To keep trace of all room
reservations, groups, crew, FIT, and others,
- He prepares monthly reports, ten
day forecast and materialization reports,
- Sets booking levels and closes
out dates if fully booked after approval from front office manager,
- Updates the perpetual year
planner according to room position,
- Prepares the room status report,
forecast report and mail it to all the hotels and reservation offices to
the chain,
- Liaises with asst. manager group,
for all group details,
- Process all reservations in the
normal way,
- Provides on the job training and
prepares training schedules of all new recruits, related to
reservations.
- Assign responsibilities to his
staff and monitors their performance,
- Prepares replies to all incoming
mails, about reservation.
- Keeps himself up-to-date with all
the reports,
- Ensures that his staff refer to
guest history before creating a new folio on the computer,
- Ensures that the corporate
account number is recorded on the folio to help monitor quantum of
business generated through these companies,
- Keep control on all suites and
their availability,
- Keep a record of various sources
of business and monitors booking received from the world wide sales
office and hotels,
- Ensures that his staff answers
phones promptly and use the laid down procedures,
- Handles all bookings for hotels worldwide,
- Ensures that reservation staff
make every effort to up sell suites,
- Updates all special screens on
the computer and creates new ones if necessary,
- Ensures cleanliness and
orderliness of the area,
- Any other assignment as directed
by the front office manager.
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