HOTEL INDUSTRY: FRONT OFFICE MANAGER

FRONT OFFICE MANAGER

RESPONSIBLE TO: General Manager,

RESPONSIBLE for: All asst. managers and the staff working in the front office department,

JOB SPECIFICATION: Three years degree or diploma in hotel management, or a graduate with an MBA degree,

At least 7 years of experience as an asst. manager in the front office department in a large hotel,

Having a pleasing personality with good command over English language, knowledge of a foreign language preferred.

Duties:

He directs and coordinates the activities of the front office department, which includes dept. like, front desk, lobby, reservation, bell desk, telephones,
He is responsible to ensure the proper upkeep, staff cleanness, punctuality and efficiency by his staff in his department,
Ensures that each and every guest is provided with smooth, efficient, courteous and personalized service by his staff,
He prepares the duty chart for his staff and also sanctions weekly offs, an leaves to his subordinates,
He deals with front office correspondences on reservation, enquires, room booking, discount to company etc., and inter departmental communication,
He checks the functioning of various records, racks, intimations, arrival list, room position,
He deals with complaints against his staff and other complaints of his guest,
He is responsible for making decisions at times of unusual events such as death, fire, theft,
Prepares report to the management about the anticipated rooms occupancy, reservation patterns, expected check-in and check-out,
Responsible along with the personal department, for the employment and training of staff,