 RESPONSIBLE TO: Lobby
Manager
RESPONSIBLE FOR: None
JOB SPECIFICATION: Graduate,or
three years degree or diploma in hotel management, with atleast 7 years of
experience as a front office supervisor or 10 years as a bell captain in a
large hotel. Fluent in English, knowledge of foreign language
Duties:
- To keep informed of hotel rates
and facilities,
- Keeps informed of local events
and practices,
- Meets and maintain rapport with
airlines counter staff on a continuous basis to generate layover/ FIT
business for the hotel,
- Meets the guest/ crew on arrival
and liaisons with transport,
- Receives VIP guest on arrival and
escorts them to the hotel,
- Sees off VIP guest at the
airport,
- Maintain good rapport with custom
authorities and helps in quick clearance of VIPs and any other person as
directed by front office manager,
- Keeps informed of room position,
- Assists hotel VIP guest, in case
of excess baggage, ticket reconfirmation and if desired checks in for
the guest at airport in advance,
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