RESPONSIBLE TO:
Reservation manager
RESPONSIBLE FOR: Trainees
JOB SPECIFICATION: three-year
degree or diploma in hotel management with at least 3years as a receptionist
in a leading hotel,
Having a pleasing personality with good
command over English language, knowledge of a foreign language preferred.
Duties:
1) Courteously and promptly handle all
reservations on phone, by mail, telex, fax, E- mail, and book the rooms in
advance.
2) Prepares
the room status for several days ahead,
3) Up-date the reservation register/
records in order to have update inventory of room availability. Fill the
reservation slip, Whitney slip etc,
4)Prepares the arrival list and informs the
receptionist,
5) Type out advance reservation slips
and maintain reservation racks and correspondence files
6) Carry out amendments and
cancellations accurately,
7) Keep availability status chart
updated,
8) Display reservation position on the
flash board,
9) Check on reservation stationery and
keep a satisfactory par,
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The " Front Office Department " is the major department in a hotel which is situated at the front part of the hotel and it's ...
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