BELL BOY

, Friday 10 November 2017 November 10, 2017

Image result for BELL CAPTAINRESPONSIBLE TO: bell captain,
RESPONSIBLE FOR: pageboy, doorman,
JOB SPECIFICATION: matriculate or high school preferred experienced required at the time of entry is nil presentable and well groomed having a good command over English language physically strong to stand for long hours and lift heavy baggage, willingness to be of help and assistance to guests all the times,
Duties:
  1. Take the baggage from the car or the taxi in the porch into the lobby and then to the guest assigned room,
  2. Escort the guest to the room on his arrival,
  3. Place the baggage in the guest room on the luggage rack,
  4. Explain the operation of light/ air conditioning control to the guest and switch them on,
  5. Under instruction from the bell captain bring down the guest baggage from his room at the time of guest departure ,
  6. Check the departure room to ensure that the guest has not left any articles in the room by mistake,
  7. Switch off the lights and air condition once the departure has taken place,
  8. Obtain clearance from the front office cashier on his errand card regarding the guest bill,
  9. Ensure collection of room key from the guest at the time of check out and after depositing the same at the information obtain clearance on his errand card from the information assistant,
  10. Check mail message for departing guest at the time of his departure and hand over the same to the guest,
  11. Take out the guest baggage from the lobby and place it in the car or taxi,
  12. Handle errands requested by guest or the executives,
  13. Handle guest baggage in case of room change,
  14. Distribute newspaper to guest rooms and to executive offices,
  15. Keep an eye on unwanted guests in the hotel,
  16. Keep the lobby area clean at all times,
  17. Attend to instructions of his supervisor,
  18. Deliver guest message to guest room,
  19. Handle and store equipment carefully and appropriately i.e. luggage trolleys& wheel chair,
  20. Report guest with scanty baggage to the lobby manager,
  21. Run errand inside and out side the hotel as may be instructed,

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