The "Front Office Department" is the major department in a hotel which is situated at the front part of the hotel and it's duty is to sale the rooms of the hotels after registration and hand over key to the guest.
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The "Front Office Department" is the major department in a hotel which is situated at the front part of the hotel and it's duty is to sale the rooms of the hotels after registration and hand over key to the guest.
 RESPONSIBLE TO: General
Manager,
RESPONSIBLE for: All asst.
managers and the staff working in the front office department,
JOB SPECIFICATION: Three
years degree or diploma in hotel management, or a graduate with an MBA
degree,
At least 7 years of experience as an asst.
manager in the front office department in a large hotel,
Having a pleasing personality with good
command over English language, knowledge of a foreign language preferred.
Duties: |
RESPONSIBLE TO: front office
manager,
JOB SPECIFICATION: Three
years degree or diploma in hotel management, or a
Graduate with an MBA degree,
At least 5 years of experience as a front
office supervisor in the front office department in a leading hotel,
Having a pleasing personality with good
command over English language, knowledge of a foreign language preferred.
Duties: |
RESPONSIBLE FOR: Trainees
JOB SPECIFICATION: three-year
degree or diploma in hotel management with at least 3years as a receptionist
in a leading hotel,
Having a pleasing personality with good
command over English language, knowledge of a foreign language preferred.
Duties:
1) Courteously and promptly handle all
reservations on phone, by mail, telex, fax, E- mail, and book the rooms in
advance. |
RESPONSIBLE FOR: front
office asst.
JOB SPECIFICATION: three
years degree or diploma in hotel management with at least 5 years as a front
office asst. in a leading hotel
Having a pleasing personality with good
command over English language, knowledge of a foreign language prefer
Duties:
1. Checks statistical data on days
proceedings as regards to room revenue and reports,
2. Prepares budgets/three monthly outlook
report,
3. Prepares monthly statistic with
regards to:
a)Complimentary rooms, |
 RESPONSIBLE TO:
front office asst.
RESPONSIBLE FOR: Information
Asst.
JOB SPECIFICATION: three
years degree or diploma in hotel management or postgraduate in accommodation
operation or 1-? years in reception and bookkeeping
Having a pleasing personality with good
command over English language, knowledge of a foreign language preferred.
Duties:
|
 RESPONSIBLE TO: receptionist
RESPONSIBLE FOR: none
JOB SPECIFICATION: 12 th
pass with a craft course in reception and book keeping experience required at
the time of entry is nil, one month departmental training, typing speed 40
w.p.m., having a good command of local language, English , knowledge of
foreign language preferred physically strong to stand for long hours
willingness of help and assist guest at all times,
Duties:
1) Concierge can be called as a ‘ man-
about- town' or ‘ mister- know- it- all', usually resourceful and
knowledgeable about hotel and the surrounding,
2)Should be equipped with the brochures,
travel facilities information, sight seeing, shopping, and other such things
for providing assistance to the guest,
3)He/she is required to make airlines
booking, taxi booking and planning of itineraries for guest
4)Serves as guests liaison with hotel and non
hotel services,
5)Provides personal approach to guest
services,
6) Distributes room keys to registered guests
in the hotel,
7) Answer incoming calls for guests and
report all messages,
8) Handle all guest mails, information,
parcels, telegrams as per the laid down procedures,
9) Answer enquiries on house facilities
and places of tourist interest,
10) Keeps information aids such as time
table, road map, hotel guide etc.,
11) Help
in paging a guest,
12) Maintains a log for guest as well
as staff information,
13) Maintains guest rack
alphabetically,
14) Sell hotel facilities through
trained salesmanship,
15) Report keys not retrieved or lost
to the lobby manager and to the front office manager,
|
 RESPONSIBLE TO: lobby
manager,
RESPONSIBLE FOR:bellboys,
pageboy, doorman,
JOB SPECIFICATION: 12 th
pass with at least five years as a bell captain, having a good command over
English language, knowledge of foreign language preferred, socially confident,
presentable and well groomed as the job has constant guest contact, must be a
team person to lead and motivate his staff to get the best out of them,
physically strong to stand for long hours, willingness to be of help and
assistance to guest all the times.
Duties:
Co-ordinates with:
a) FRONT OFFICE: to execute efficiently the arrivals and departure formalities, b) TELEPHONE: to arrange for wake calls especially for airline crew members and groups, c) SECURITY: to help protect hotel property and image from undesirable persons, d) FRONT OFFICE CASHIER: for receiving clearance to remove baggage out of the hotel as a consequence of guest paying their bills, e) HOUSEKEEPING: for cleanliness and uniforms, |
 RESPONSIBLE TO: bell
captain,
RESPONSIBLE FOR: pageboy,
doorman,
JOB SPECIFICATION: matriculate
or high school preferred experienced required at the time of entry is nil
presentable and well groomed having a good command over English language
physically strong to stand for long hours and lift heavy baggage, willingness
to be of help and assistance to guests all the times,
Duties:
|
RESPONSIBLE TO: head cashier
RESPONSIBLE FOR: none
JOB SPECIFICATION: Graduate
in commerce with 2 year experience in restaurant or a small hotel as a
Cashier. Must have good memory, fluent in English, honest in dealing in cash.
Duties:
|
 RESPONSIBLE TO: bell captain
RESPONSIBLE FOR: none
JOB SPECIFICATION: 10 th
pass, strongly built with a min. hight of 6 feet pref. army retd. , must have
knowledge of English.
Duties:
Another member of uniform staff, his place of
duty is outside the main entrance of the hotel. He is responsible for
cleanliness of the front entrance of the hotel and area around it, he opens
the car and taxi door for the guest and carries an umbrella in case it is
raining, he keeps unwanted visitor away from the hotel. At the time of guest
departure he collects the luggage out pass before allowing the luggage to go
out of the hotel.
|
RESPONSIBLE FOR: none
JOB SPECIFICATION: 10+2
pass, strongly built in stand for long hour, Valid Driving Licence
Duties:
1) To park the car of the guest in the
parking area at the time of Check-In
2) To bring the car back from the parking
area to the F.O porch at the Checkout time.
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RESPONSIBLE TO: Bell captain
|
 RESPONSIBLE TO: telephone
supervisor
RESPONSIBLE FOR: none
JOB SPECIFICATION: Graduate
with certificate in telex operator from P&T dept. with atleast 1 year
experience in a small hotel. Must have 40 w.p.m. typing speed without
mistake. Fluent in English.
Duties:
|
 RESPONSIBLE TO: Lobby
Manager
RESPONSIBLE FOR: None
JOB SPECIFICATION: Graduate,or
three years degree or diploma in hotel management, with atleast 7 years of
experience as a front office supervisor or 10 years as a bell captain in a
large hotel. Fluent in English, knowledge of foreign language
Duties:
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