GUEST RELATION EXECUTIVE

, Friday, 10 November 2017 November 10, 2017

Image result for GUEST RELATION EXECUTIVERESPONSIBLE TO: Lobby Manager
RESPONSIBLE FOR: None
JOB SPECIFICATION: Graduate, or degree in hotel management or in public relation, must have a pleasing personality. Fluent in English, knowledge of foreign lang. preferred
Duties:
1) Major part of a GREs job is to receive the VIP, regular guest. Prepare for a welcome for them
& then escort them to their assigned room, where a guest can be registered.
2)co-ordinates with all the departments in the hotel to ensure speedy and timely service to each guest.
3)maintain good guest contact and ensure guest satisfaction as far as hotel services are concerned
4)maintains guest history card for all the guest in the hotel.
5) Also assists in complaint handling

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LOBBY MANAGER

, November 10, 2017

Image result for LOBBY MANAGERRESPONSIBLE TO: Front Office Manager
RESPONSIBLE FOR: GRE, BELL DESK
JOB SPECIFICATION: 3-year Degree/ diploma in hotel management graduate with at least 7 years of experience as a Front Office Supervisor or 10 year as a Bell Captain in a large hotel. Must have a pleasing personality, fluent in English, knowledge of foreign language preference.
Duties:
  1. Prepares the duty chart for the staff working under him,
  2. Co- ordinates with various department for effective guest handling,
  3. Co-ordinates with front office (reception& information) to facilitate rooming and departure of guest and front office cash (to allow credits),
  4. Takes constant round at night of all operation areas to ensure smooth functioning during his shift,
  5. Passes credit bills in the absences of front office/ asst. front office manager,
  6. Trains all staff under him,
  7. Co-ordinates with security and ensures that no unwanted happening takes place in the hotel,
Completely responsible for all goings-on in the lobby, and operating public areas and rooms at night as well. 

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